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General questions:
Explore the fundamentals of website maintenance services, including their significance in ensuring a seamless online presence, the importance of staying updated with the latest technologies and the assistance provided. Whether you’re looking to enhance performance, optimize security, or manage content effectively, understanding these aspects will empower you to make informed decisions for your website’s success.
We provide comprehensive maintenance services for all major CMS platforms, including WordPress, Joomla, and Drupal. Our expertise also extends to eCommerce solutions like WooCommerce and Magento, ensuring your online store operates smoothly and efficiently.
Additionally, we support modern frameworks such as React and Next.js, along with custom PHP frameworks tailored to meet your specific needs. Whether you’re running a blog, a corporate website, or a complex web application, our dedicated team is here to keep your platform secure, up-to-date, and performing at its best.
At Webtain, we pride ourselves on our extensive technical expertise and knowledge across various website and hosting maintenance services. Our dedicated team goes beyond merely providing technical support we offer comprehensive solutions tailored to meet your unique needs.
What truly sets us apart is our commitment to excellence in all aspects of website management. Our specialists are not only well-versed in technical maintenance but also excel in consultancy services, user experience design, data migration, search strategy, and web development. This holistic approach ensures that your website remains optimized and competitive in an ever-evolving digital landscape.
Our intuitive features and insights empower our clients to make informed decisions, ensuring their online presence continues to grow and thrive. With webtain, you can trust that your website is in the hands of knowledgeable professionals committed to your success.
Yes, we can take on a pre-existing websites, regardless of whether of who originally built it. Before committing, we’ll schedule time to conduct a thorough assessment of the site's code and architecture while discussing your future goals for the website.
Providing any existing documentation will help ensure a smooth transition. At webtain, we are committed to making the transition as seamless as possible, regardless of the platform.
Our response times are designed to provide fast, efficient support tailored to your needs. As a specialist maintenance agency, we pride ourselves on offering best-in-class service with competitive plans and expert technical knowledge.
Our service agents typically respond within a maximum of 1 hour during business hours, ensuring that you’re never left waiting. However, response times may vary depending on the urgency of the issue and the Service Level Agreement (SLA) in place. For high-priority or emergency tickets, we prioritize rapid response to resolve critical issues swiftly and effectively, giving you peace of mind that your website is in capable hands.
A request encompasses any task you assign to us, whether it involves updating your website, making adjustments to a design, or handling other maintenance tasks. Essentially, it includes anything that requires our team’s expertise and effort on your projects.
With our professional website maintenance services, there’s no cap on the number of requests you can submit each month. Whether it’s updating page content, adding images, modifying headers or footers, adjusting plugin settings, posting blog content, making product or code changes we handle it all. Each request is handled individually, ensuring every detail is addressed with care. Unlimited truly means unlimited!
From our base in Bangkok, Thailand, our team of fluent English-speaking professionals provides expert website maintenance and management for clients & businesses Worldwide.
Absolutely! That’s exactly what we’re here for. We take pride in fixing websites, just as a mechanic takes pride in repairing cars. With the hundreds of websites we've encountered, we have yet to find one that we cannot fix!
The majority of our clients utilize popular website builders, including WordPress, WooCommerce, Shopify, Magento, Wix, Squarespace, Drupal or Joomla. Our team is highly skilled and experienced in resolving issues across all these platforms.
In the WordPress ecosystem, we’re well-versed in various site builders such as Gutenberg, Elementor, Divi, Avada, Visual Composer, WPBakery Page Builder, and Beaver Builder. No matter which builder you use, we can effectively work with it to restore your site.
If your website is built with a different builder, that’s perfectly fine - we’re eager to take a look and are confident we can fix it. Even if your site consists of static PHP, HTML/CSS, we’re equipped to tackle any problems you present.
We are so confident in our abilities that if, for any reason, we are unable to resolve your issue, we’ll work with you to find the best possible solution.
No, we don’t believe in binding you to lengthy contracts. Our goal is to earn your trust and become an essential part of your team. We offer 30-day rolling contracts for all our plans, which are paid upfront. This approach allows us to adapt to your evolving business needs and effectively allocate resources to support your company’s growth, excluding Thai national holidays and weekends.
No, we do not offer phone support and work exclusively through our ticketing system. All requests should be submitted via email, allowing us to assign them to our agents automatically or based on priority. However, if you are hosting with us on one of our high-performance solutions, you will have access to our emergency phone hotline for urgent issues.
If your business or agency has more than 3 websites on our maintenance service we can offer a 20% bulk-discount on our usual pricing.
No, we do not provide copywriting or translation services. All content for your website or blog will need to be supplied by you. Our primary focus is on maintaining and optimizing and maintaining your online presence to ensure it operates smoothly.
No, we do not offer graphic design services or the creation of new graphics as part of our maintenance packages. Our focus is on providing expert website and hosting support & maintenance, ensuring your site runs smoothly and efficiently.
No, we do not provide SEO services as part of our maintenance packages. However, we can implement any technical SEO changes you may need to help optimize your website's performance.
No, we do not offer social media services. Our expertise lies in providing comprehensive website & hosting related maintenance and support, ensuring your site performs at its best. We focus on optimizing and managing your website, allowing you to handle social media through your preferred channels.
Getting started is easy! Simply contact us today for a consultation, and we’ll tailor our services to fit your specific business needs. Our goal is to provide you with peace of mind, knowing that your website is in expert hands, allowing you to focus on growing your business. During the initial consultation, we can discuss your goals and objectives and customize a maintenance package that suits your website’s requirements.
WordPress Maintenance:
In this FAQ section, you'll discover how our tailored WordPress maintenance services can keep your site running smoothly, secure, and up-to-date. From enhancing performance and fixing pesky bugs to customizing features and ensuring seamless updates, we cover everything to help you make the most of your WordPress website. Whether you're looking to troubleshoot issues, add new functionality, or simply ensure your site remains in top shape, these FAQs will walk you through how we support your success online.
We provide a wide range of WordPress maintenance and support services including setup, theme customization, plugin integration, mobile responsiveness fixes, performance optimization, troubleshooting, and ongoing maintenance to ensure your site runs smoothly.
Absolutely, that's what we're here for! We will enhance your WordPress site by improving speed, resolving technical errors, optimizing themes and plugins, boosting security, and ensuring a better user experience—all aimed at keeping your site efficient and functional.
Yes! We specialize in customizing themes, plugins and in adjusting WordPress functionality to suit your business needs. Whether it’s a unique design element or advanced plugin customization, we’ve got you covered.
As trained professionals we take WordPress security seriously by implementing regular updates, daily malware scans, installing essential security plugins and scheduling automatic backups to safeguard your data and prevent vulnerabilities.
Definitely! We will significantly enhance your site's speed by optimizing images, improving database performance, integrating caching solutions, and minimizing load times ensuring your visitors enjoy a fast, seamless experience.
Yes, we can provide online training sessions to equip your team with the skills they need to manage your WordPress site efficiently. We cover everything from basic content management to troubleshooting common issues.
Yes, we offer emergency WordPress support services for urgent issues like site downtime, plugin conflicts, or security breaches. We’ll quickly identify the problem and get your site back on track in no time!
It’s simple! Contact us through our website and we’ll discuss your needs, review your current WordPress setup, and tailor a service plan to meet your goals and help your website succeed.
WooCommerce Maintenance:
In this FAQ section, you'll find answers to common questions about how our WooCommerce maintenance services will optimize your stores performance, enhance security, manage updates, and handle ongoing support. Whether you need help with troubleshooting, custom development, or ensuring your store stays up-to-date, these FAQs will guide you through our services and how they benefit your business.
We provide a full suite of WooCommerce support services, including setup, theme customization, mobile responsive fixes, design changes, plugin integration, installation & customization, performance optimization, troubleshooting, security improvements, and ongoing maintenance.
We can work with any store, regardless of who initially built it. We will assist with tasks like boosting site performance, resolving errors, updating themes and plugins, securing your store, and enhancing the overall user experience to keep your WooCommerce store running smoothly.
Yes, we specialize in custom development, offering services such as technical changes on custom themes, plugin customization and tailoring WooCommerce functionality to fit your business’s specific needs.
We prioritize security by ensuring regular updates, daily check-ins, configuring SSL, installing security plugins, running malware scans, and setting up automated backups. We also offer security audits to address any vulnerabilities.
Absolutely! We enhance your WooCommerce store's performance by optimizing load times, improving database efficiency, optimizing images, and implementing caching strategies to keep your store running fast and efficiently.
Our pricing is flexible based on your support needs. We offer one-time fixes, monthly WooCommerce support & maintenance packages, and custom solutions. Contact us to discuss a plan that suits your requirements.
Yes, we can provide online training for your team to help them manage your WooCommerce store effectively. This can cover product management, order handling, basic design changes and more.
Yes, with our WooCommerce maintenance services we also provide migration services to seamlessly move your store from another platform to WooCommerce. We manage the entire process, including data migration, design recreation, and testing to ensure everything works perfectly post-migration.
Simply reach out to us through our website or via the form below. We'll discuss your needs, assess your current WooCommerce setup, and offer a customized support plan to help your store thrive.
Magento Maintenance:
Find and discover answers to frequently asked questions about our Magento maintenance services. We focus on optimizing your store's performance, enhancing security measures, managing updates and providing ongoing support. Whether you need troubleshooting, custom development, or ensuring your Magento store remains current and efficient, these FAQs will provide insights into our offerings and how they can benefit your business.
We provide comprehensive Magento maintenance services, including setup, theme customization, performance optimization, and extension integration. Our focus is on ensuring your online shop operates efficiently and effectively.
We specialize in enhancing existing Magento sites by fixing bugs, optimizing performance, improving security, and refining user experience. Our goal is to help your store perform at its best and meet your business objectives.
Security is a priority for us. We implement measures such as regular updates, health checks, SSL configuration, and malware scans to protect your store. We also conduct security audits to identify vulnerabilities and provide actionable insights.
Absolutely, our maintenance services got you covered. We will enhance your Magento site’s performance by optimizing load times, improving database efficiency, and implementing effective caching strategies. Our approach ensures a smooth shopping experience for your customers.
Yes, we provide hands-on online training sessions for your team. Our training covers everything from basic functionalities to advanced features, equipping your team with the knowledge to manage your store effectively.
Certainly! We can help you develop a professional brand identity and design for your Magento store. Our team will work with you to create a cohesive look that resonates with your target audience.
Ready to take your Magento store to the next level? Contact us today to discuss your needs and discover how our services can benefit your business. Let’s work together to enhance your online presence and achieve your goals.
Shopify Maintenance:
Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
React & NextJS Maintenance:
Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
Custom Code Web Maintenance:
Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
Hosting Management
Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
Ready to get your website professionally maintained?
We take complete care of your website, ensuring it runs smoothly and efficiently, so you can focus on growing your business.
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